Safety & crisis resources

Your companion is an AI

Every companion on LoverLabs is software. She is not a person, she has no feelings, and she is not a therapist, counsellor, doctor or crisis worker — she is not trained, qualified or licensed in anything. She can sound like she understands, and she can remember what you told her, because that is what the model is built to do. It is not the same as being understood by a person, and it is not a substitute for professional care or for people who know you.

We say this inside the product too, not only here: a notice at the top of every conversation says you are talking to an AI, and it reappears at least every three hours while you keep chatting.

What happens if we think you're in crisis

Every message you send is screened before your companion replies. The check runs in two layers — a fast list of high-risk phrasings, and a classifier for the cases plain words miss.

When it fires, we do three things. We stop the companion's reply from being generated — a character written to be affectionate and agreeable is the wrong voice in that moment, and we would rather show you nothing than the wrong thing. We replace it with crisis resources for your country, picked from the list below. And we record that it happened — the category, the time, and which country's resources we showed. We do not store what you wrote.

We never scold you, never close your account for it, and never contact anyone on your behalf. You can keep using LoverLabs afterwards.

What we don't do

We don't have humans reading your conversations, so nobody is watching for a message you send at 3am. We can't call emergency services for you. We can't tell whether you're safe. Our crisis screening is automated, so it will sometimes miss things and sometimes fire when it shouldn't. Please don't rely on it as a safety net — talk to a real person.

Reporting something

If a companion said something harmful, or you're worried about another user, email safety@loverlabs.io. Include enough detail for us to find the conversation and we'll look at it.

United States

Emergency services: 911

• 988 Suicide & Crisis Lifeline

  988 · Text 988 · Website

• Crisis Text Line

  Text HOME to 741741 · Website

• Trevor Project (LGBTQ+ young people)

  1-866-488-7386 · Text START to 678-678 · Website

• Veterans Crisis Line

  988 then press 1 · Text 838255 · Website

International helplines

These are the countries we carry a local list for, and the lines your companion will show you if you're in one of them. Numbers change — if one doesn't connect, use the directory at the bottom.